RECRUITMENT NOTICE

SOLUTION EXPERT FOR SPECIFIC CLIENTS (EDI)

Department: Logistics

Start Date: As soon as possible

Contract Type: Permanent

Working Hours: Full-time, On-site

Location: Norrsken House, Kigali, Rwanda

COMPANY OVERVIEW

Our organization is the leading multimodal logistics operator in Africa, covering port, logistics, maritime, and rail activities. Now part of the MSC Group a global leader in maritime and logistics organization combines more than a century of expertise with a strong presence in 49 countries and a team of over 23,000 employees. Organization delivers innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, organization also operates in Haiti, Timor-Leste, and Indonesia.

As part of the organization, the Kigali Shared Service Center (KSSC), established in 2025, includes ASCENS as its dedicated MIS/IT department. KSSC is entering a strategic growth phase, and to support this expansion and deliver high-value digital services across the organization network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration.

ASCENS, the MIS/IT department, supports organization’s 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group’s digital tools.

As part of organization’s innovation drive, ASCENS launched its first Innovation Center—YIRI—in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities, and start-ups. Building on this success, a second Innovation Center will soon open in Kigali, aiming to become a hub for open innovation in East Africa - stimulating creativity, accelerating projects, and strengthening regional synergies.

Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission?

Join KSSC and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES

Organization 's IT department, attached to the Freight Forwarding & Transit department, you will work as an Expert Solution "Specific Customers", particularly on EDI flows.

The company addresses certain so-called "specific" customers requiring precise technical and operational integration processes.

In particular, it develops and maintains tailor-made EDI flows for these specific customers to automate the exchange of key information. These flows meet specific needs in terms of traceability, operational monitoring and management.

The Expert Solution for Specific Clients (EDI) collects and formalizes customer needs, manages the implementation and monitoring of operational and technical processes and EDI flows, guaranteeing their performance and continuous improvement. He ensures the coordination between technical teams, business lines and customers, in a multi-stakeholder environment.

1. Functional framing

• Collect and analyze customer and business requirements.
• Evaluate the specific operational and technical contexts.
• Audit the technical scope and existing data exchanges.
• Lead functional workshops to clarify requirements and constraints.
• Define exchange scenarios (formats, frequencies, business rules).
• Write and validate functional specifications.
• Identify operational and technical impacts.
• Maintain traceability and evolution of specific customers and EDI flows.

2. Implementation of specific processes and EDI flows

• Support the definition and implementation of specific technical and operational processes.
• Plan and coordinate projects (quotes, resources, planning, budget).
• Organize development with technical teams and service providers.
• Manage functional tests, identify and resolve anomalies.
• Supervise the deployment and support users through training and support.

3. Run Tracking

• Provide functional support on complex EDI incidents and requests, carry out business analysis of deviations.
• Monitor compliance with SLAs, monitor and manage quality and user satisfaction.
• Coordinate the deployment of minor changes, ensure their documentation and knowledge management.
• Ensure clear communication on incidents and developments and their operational and technical impacts.
• Monitor key indicators and ensure Run reporting (performance, satisfaction, improvement plan, etc.).

4. Customer-specific processes and comitology and EDI

• Respect the established processes and templates for the management of specific customer needs and associated projects and participate in their continuous improvement.
• Assist and participate in the facilitation of monitoring committees and reporting on the Build and Run activities of specific customers.
• Actively participate in updating repositories and documentation.

5. Partner logistics services interface

• Ensure the integration and functional monitoring of the partner EDI interface.
• Manage incidents, updates, and related documentation.

EDUCATION & EXPERIENCE REQUIRED

Education:

·       Bac+5 (engineering school, business school, university), specialization in IT, logistics or digital transformation appreciated.

Experience:

• Initial experience in functional project management, business analysis, or project management assistance.
• Experience in EDI, logistics, supply chain, or business information systems is advantageous.
• Experience in a multi-stakeholder or customer-oriented environment (publishers, service providers, industrial customers) is valued.

KEY SKILLS REQUIRED

• Data-centric approach: ability to model, map and rationalize data exchanges to guarantee the coherence and efficiency of the information system and EDI.
• Ability to integrate complex operational issues.
• Excellent understanding of business processes, with the ability to decipher the associated technical impacts (information flows, systems, IS constraints).
• Drafting of functional specifications adapted to technical and business audiences.
• Coordination of cross-functional teams, planning, quality and deadline monitoring.
• Functional Testing & Validation.
• Running, maintenance and continuous improvement monitoring.
• Documentation and monitoring of repositories (flows, formats, procedures, guides, etc.).

·       Experience with collaborative and project tools (Confluence, SharePoint, Teams, Jira, Trello).

·       Excellent written communication and synthesis skills.

BEHAVORIAL SKILLS REQUIRED

• Communication skills and facilitator skills.
• Rigor, organization and prioritization.
• Customer & service orientation: active listening, proactivity, search for solutions.
• Initiative & autonomy: strength of proposal, autonomy in problem solving.
• Resilience & adaptability: ability to stay the course in a changing environment.
• Team spirit & collaboration: support for technical, business and functional teams and transversality.